Through our research we established two over-arching digital aspirations of the authority
CYC: A digital business
What is a digital business?
“A new business model that blurs the lines between the digital and physical realms”
What does CYC as a digital business look like?
A multi-agency, self-service platform: digitally centralised; physically localised.
The tenets of CYC: A digital business
- The customer is always first
Customers will only self-serve on their terms
- The council is the platform
The customer doesn’t care who delivers the end service, but they do care how easy it is to access and track that service
- Transparency is change
A culture of openness and constant communication empowers the business to evolve new delivery models through new relationships
- Data is the foundation
In a digital economy understanding the customer and business need at scale – and measuring against success criteria – requires rich data and the tools to interpret it
CYC: A digital workforce
What is a digital workforce?
“An informed workforce that can work collaboratively and securely from any location”
What does CYC as a digital workforce look like?
A seamless, partner-friendly work ecosystem: integrated; data-driven; mobilised.
The tenets of CYC: A digital workforce
- Collaborative means transformative
A workforce that is empowered to collaborate and share will self-transform through cross-skilling and novel working
- Informed means customer-ready
A workforce that understands digital, and is confident in its use, will create great customer experiences
- Mobility means efficacy
A workforce that can work from anywhere will gravitate towards the point of maximum value-add
- Disruptive means agile
A workforce that is equipped to challenge and disrupt will drive change in the business